FAQs
Development by DDSHOPAPPS
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General
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How can I create an online account?
Creating an online account is a quick process that only takes a few minutes. Once you've created an account, you'll enjoy the following benefits:
- Faster checkout
- Easy saving and updating of your size selection
- Convenient updating of your saved addresses
- Access to your order historyTo create an account, simply click here and fill in your details. If you already have an account, click here or look for the "Account" icon on the top right of your desktop or tablet screen. If you're using a mobile device, you'll find it below the menu options.
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How do I log into my store account?
If you have an existing account, you can either click here or locate the Account Icon at the top right of your screen on desktop and tablet devices. On mobile, you'll find the Account Icon below the menu options.
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How can I update my password?
Changing your password is a quick process, taking just a couple of minutes. To do so, locate the Account Icon at the top right of your screen on desktop and tablet devices. On mobile, you can find it below the menu options.
Alternatively, you can click here. Once you're there, enter the email address linked to your account in the provided form, and click submit. You'll receive a password reset link to that email address. Simply click the link in your email and enter your new password.
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How do I track the progress of my order?
Once your order is dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your order status. Alternatively, you can visit your account page to track your order.
You can also click here directly to track your package.
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Do you provide worldwide shipping?
Certainly! We presently offer shipping to the majority of countries worldwide. For confirmation, please refer to the shipping page. If you don't see your country listed there, please send us an email, and we'll endeavor to accommodate your request.